Terms and Conditions of Booking and Rental of HKBN Travel Pocket Wi-Fi:
Book, rental and use of HKBN Travel Pocket Wi-Fi is subject to the General Terms and Conditions of HKBN (please visit: hkbn.net/tnc/en/general.html
), Special Terms and Conditions of HKBN Travel Pocket Wi-Fi (please visit https://www.hkbn.net/tnc/en/HKBN_Travel_Pocket_Wi-Fi_Rental_Service_en.pdf
), Terms and Conditions of GlocalMe (please visit https://www.glocalme.com/index/index/agreement?locale=en-US
) and these terms and conditions. If there is any inconsistency amongst the above mentioned terms and conditions, the following will be the order of priority: these term and conditions (the highest), Special Terms and Conditions of HKBN Travel Pocket Wi-Fi; General Terms and Conditions of HKBN; Terms and Conditions of GlocalMe. Subscriber understand and agree that HKBN has the absolute right to revise all the terms and conditions from time to time, while HKBN will endeavor to give 30 days' prior notice to Subscriber before such revision takes effect.
Subscriber shall book for HKBN Travel Pocket Wi-Fi through online booking portal and pay the rental fee and deposit listed on the online booking portal to rent HKBN Travel Pocket Wi-Fi.
Rental period is counted from the Departure Date registered by Subscriber until the Return Date. The maximum rental period is 30 days.
Subscriber can book for HKBN Travel Pocket Wi-Fi through online booking portal within three to thirty days before the Departure Date. Subscriber must pick up and return the HKBN Travel Pocket Wi-Fi within designated time period and at designated location. After the order is confirmed, Subscriber can review the order details on online booking portal.
If Subscriber wants to change the rental period or cancel order, it will be deemed as cancel order, Subscriber must handle through the online booking portal three days before the original Departure Date. After successful order cancellation, HKBN will refund to Subscriber within 14 wordings days according to these terms and conditions without further notice.
Cancel booking 3 days or above before the Departure Date
Administration Fee: HK$0; Return rental fee and deposit
HKBN will send confirmation and redemption notice to Subscriber’s registered email address at HKBN within 24 hours after the order is confirmed.
If Subscriber does not pick up HKBN Travel Pocket Wi-Fi at designated time period and location, Subscriber will be considered as giving up, HKBN will not return any rental fee or provide any compensation. If Subscriber returns HKBN Travel Pocket Wi-Fi before the designated Return Date, the rental fee will not be refunded, only full amount of deposit will be refunded.
Subscriber shall, in accordance with the designated location and within the designated time period to return the HKBN Travel Pocket Wi-Fi to HKBN. If the Subscriber fails to return the HKBN Travel Pocket Wi-Fi within the designated time period, Subscriber shall be liable t pay the Late Return Fee (i.e. the Original Rental Fee) equivalent to HK$58 for each day of delay, which will be deducted from the deposit, HKBN will refund the balance of deposit to Subscriber (if applicable). If Subscriber return the HKBN Travel Pocket Wi-Fi within the designated time period and location, HKBN will refund the balance of deposit after deducting any Compensation Fee and Late Return Fee (if applicable), within 14 working days to Subscriber’s credit card used for payment at the time of booking.
If Subscriber cannot return HKBN Travel Pocket Wi-Fi within 7 days from the designated time period, will be handled as lost. Subscriber shall pay Compensation Fee and 7 days Late Return Fee according to these terms and conditions. Such Compensation Fee and Late Return Fee shall be deducted from deposit, HKBN will refund the balance to Subscriber. If the amount of Compensation Fee and Late Return Fee are more than the amount of deposit, the difference will be charged directly to Subscriber’s credit card used for payment at the time of booking without further notice.
Full amount of collected rental fee and deposit will be returned to Subscriber’s credit card if the HKBN Travel Pocket Wi-Fi is not available in stock or due to other reasons which causing HKBN cannot provide service according to the agreement . No further compensation will be given.
When Subscriber picks up HKBN Travel Pocket Wi-Fi, Subscriber should check immediately whether HKBN Travel Pocket Wi-Fi functions normally or not, the accessories provided are complete or not. In case of loss, damage or theft of the HKBN Travel Pocket Wi-Fi (or its accessories), Subscriber shall immediately notify HKBN by email (HKBNBroadband@hkbn.net
) and shall pay Compensation Fee as listed below to HKBN:
Full set of HKBN Travel Pocket Wi-Fi including Pocket Wi-Fi device, case and USB cable
Pocket Wi-Fi device
Such compensation fee will be deducted from deposit. If the amount of Compensation Fee are more than the amount of deposit, the difference will be charged directly to Subscriber’s credit card used for payment at the time of booking without further notice.
If HKBN Travel Pocket Wi-Fi and/or accessories provided (including case and USB cable) cannot function due to any reason within the rental period, Subscriber must notify HKBN immediately by email to HKBNBroadband@hkbn.net
. There is no refund or any compensation if Subscriber notifies HKBN after returning HKBN Travel Pocket Wi-Fi and/or HKBN Travel Pocket Wi-Fi cannot function because of damage caused by human, inappropriate operate, or mis-used by Subscriber.
Subscriber shall comply with the appropriate usage of HKBN Travel Pocket Wi-Fi as suggested by HKBN, take responsibility and treat the HKBN Travel Pocket Wi-Fi as if it is his/her own property and in his/her best effort to take care and return to HKBN in a state which should not be worse than prior to the Subscriber’s rental.
Subscriber shall not sublease, transfer and/or pledge the HKBN Travel Pocket Wi-Fi to a third party and/or damage ownership of HKBN.
When daily data usage reaches 500MB, maximum upload and download speed for thereafter data access is 128kbps. Daily Charge is levied on a daily basis. There is no pro-rata calculation of Daily Charge even if Daily Pass is effective and terminated within the same day. A day means from 00:00 to 23:59 (Hong Kong time) wherever a Subscriber is and the cut-off time is 23:59 (Hong Kong time) each night, wherever a Subscriber is. Actual data transmission speed that Subscriber experiences may vary due to internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
Smartphone and other communications equipment which can connect to the internet using data service may incur roaming charges. Before using HKBN Travel Pocket Wi-Fi, Subscriber shall turn off (stop) your use of the mobile phone roaming function (data roaming) and use the phone Wi-Fi capabilities to connect HKBN Travel Pocket Wi-Fi for data communication. if the roaming capabilities is not turned off so that Subscriber's equipment is directly connected to the 3G/4G network, Subscriber’s use of the internet data will be charged roaming charges overseas. Please note that in this circumstance, HKBN takes no responsibility for the fees incurred.
The service performance might be affected by tunnels, subways, rural areas and/or distant islands. HKBN will take no responsibility and Subscriber would still be obliged to pay the rental fee.
If Subscriber suffers an accident or damage to his/her property due to the use of HKBN Travel Pocket Wi-Fi, HKBN shall not be responsible in any way for whatever reason.
HKBN will not be responsible for the failure to access the internet using the HKBN Travel Pocket Wi-Fi, as a result of Subscriber’s smartphone error and/or settings which fail to provide Internet services.
HKBN takes no responsibility if the HKBN Travel Pocket Wi-Fi is leading to short-circuit or fire or any accidents through inappropriate, careless use or misused by Subscriber, from which causes any casualties and losses as a result. HKBN advises Subscriber to pay attention and use HKBN Travel Pocket Wi-Fi with care.
For any disputes arising from this HKBN Travel Pocket Wi-Fi, the decisions of HKBN shall be final and conclusive.